Privacy Policy

Information We Collect

When you interact with our website or use our services, we may collect the following types of information:

• Contact information including name and email address when you submit inquiry forms
• Service preferences when you indicate interest in specific offerings
• Technical data such as IP address, browser type, and device information through standard web server logs
• Cookie data to remember your preferences regarding cookie consent

How We Use Your Information

Information collected is used exclusively for the following purposes:

• Responding to inquiries about our services
• Processing service requests and maintaining customer relationships
• Improving website functionality and user experience
• Complying with legal obligations

We do not sell, rent, or share personal information with third parties for marketing purposes.

Data Storage and Security

Personal information submitted through our website is stored securely and accessed only by authorized personnel. We implement reasonable technical and organizational measures to protect against unauthorized access, alteration, or destruction of data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry data is typically retained for two years unless ongoing service relationships require longer retention.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for data processing where consent is the legal basis
• Object to processing of your personal information in certain circumstances

To exercise these rights, contact us at [email protected].

Third-Party Services

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Information

For questions about this privacy policy or our data practices, contact:

Lagoon-dive
428 Harbourfront Avenue
Toronto, Ontario M5J 2P8
Canada
[email protected]